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Help Regarding JWeb

‎03-21-2020 06:44 AM

please I need to open EX 3400 through Jweb but when use the Cli command which is 

set system service web management http

the  attached screen shot appeared while accessing (  trying to set system capabiiities )error.jpg , please advise ?

12 REPLIES 12
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Re: Help Regarding JWeb

‎03-21-2020 11:14 AM

Hi HDawood,

 

 Could you share the "show version" of the affected switch?

 

Thanks

Esteban,

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Re: Help Regarding JWeb

‎03-21-2020 11:15 AM

Hi HDawood,

 

Can you please confirm what is your Junos version as well J-Web version? please confirm you are using the right one.

Have you tried with a different browser?

 

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Re: Help Regarding JWeb

‎03-22-2020 08:30 AM

Hello,

the version is  18.2R3-S1.7

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Re: Help Regarding JWeb

‎03-22-2020 02:07 PM

appreciate the urgent help please I have provided the required version ..

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Re: Help Regarding JWeb

‎03-22-2020 06:47 PM

Hi,

Have you tried a different browser like Firefox or Chrome?

 

Thanks

John

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Re: Help Regarding JWeb

‎03-23-2020 02:31 AM

I tried but it didn't work too ..

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Re: Help Regarding JWeb

‎03-23-2020 02:45 AM

hI

 

Can you paste the output of show version ?

Also you may try to re-install the jweb package.

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Re: Help Regarding JWeb

‎03-23-2020 03:15 AM

below is the out put: 

 

WhatsApp Image 2020-03-22 at 3.58.13 PM.jpeg

 

I'm not able to download it, if You can appreciate to share with me ..

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Re: Help Regarding JWeb

‎03-23-2020 03:40 AM

Hi

 

This is the link to JWeb package on juniper support site for 18.2

You have to select ex3400 and then drop down for JWeb 

 

https://webdownload.juniper.net/swdl/dl/secure/site/1/record/76845.html?pf=EX3400

 

 

 

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Re: Help Regarding JWeb

‎03-23-2020 03:53 AM

I did of cpurse but not able to download due to the below error:

 

 

You have encountered this error because your account privileges do not permit access to the information or service requested. Software download entitlement is granted for customers under the following scenarios.

Juniper Product within the first 90 days of the hardware warranty period.
Juniper Product which is currently under an active maintenance contract.
Juniper Standalone Software Subscription which is currently active.

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Re: Help Regarding JWeb

‎03-23-2020 12:26 PM

You may need to contact Ccare for that, your account may not have full download privileges.

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Solution
Accepted by topic author HDawood
3 weeks ago

Re: Help Regarding JWeb

‎03-23-2020 01:27 PM

Basically what you seing is the phone-home client for zero touch provisioning. To disable this, you have to login via serial console, go into configuration mode and delete the 'system phone-home' part of the configuration.

 

I expect your swith is with the factory default meaning something like the following commands (login with root and no password):

 

%cli
{master:0}
root> configure
Entering configuration mode

{master:0}[edit]
root# delete system phone-home

{master:0}[edit]
root# commit and-quit

then you should be able to access the basic j-web package on your EX3400. Regarding software access, create a case for customer care mentioning the serial number for your device... you will then be given access to download of software for your EX switch.

 

 

 


--
Best regards,

Jonas Hauge Klingenberg
Juniper Ambassador & Technology Architect, SEC DATACOM A/S (Denmark)