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phone-home

‎09-25-2019 05:10 AM

Hi all,

I couldn't find associated KB relating to the following persisting log messages on ex? Any ideas?

 phone-home: PHCD_TRACE: [SM] phcd_act_init_phs_session: Failed to connect to configured PHS
 phone-home: PHCD_TRACE: [SM] phcd_contact_phs: curl_easy_perform() failed: Couldn't resolve host name
 phone-home: PHCD_CULR_EASY_PERFORM_ERR: curl_easy_perform() failed: Couldn't resolve host name
 phone-home: PHCD_TRACE: [SM] phcd_act_init_phs_session: Failed to connect to configured PHS

help syslog PHCD_CULR_EASY_PERFORM_ERR:

{master:0}
ex> help syslog PHCD_CULR_EASY_PERFORM_ERR
Name:          PHCD_CULR_EASY_PERFORM_ERR
Message:       curl_easy_perform() failed: <arguments>
Help:          curl easy perform failed
Description:   Phone home client is unable to connect to Phone Home Server/Redirect Server.
Type:          Error: An error occurred
Severity:      error
Facility:      LOG_DAEMON

thx

A.

5 REPLIES 5
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Re: phone-home

‎09-25-2019 01:53 PM

I am going to guess you have something under autoinstallation configured.  See:

 

https://www.juniper.net/documentation/en_US/junos/topics/reference/configuration-statement/autoinsta...

 

I think if deactivate autoinstalltion or deactivate or remove the default configuration-servers URL of https://redirect.juniper.net

that these informational only log messages will stop.

 

Or so I hope so!

 

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Re: phone-home

‎09-25-2019 11:45 PM

Hi Arix,

 

Please check if you have following configuration statements in your current running/active configuration on the device. 

set system phone-home server https://redirect.juniper.net
set system phone-home rfc-compliant

 

The logs pointed out are generated by the phone-home client. 

 

These configurations are required for zero touch provisioning the device durig initial deployment. If your device is already running the necessary configurations and you no more need any auto provisioning, then you can delete the above two configuration statements.

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Re: phone-home

‎09-26-2019 04:37 AM

Hi

Thanks for reply....There is no related configuration unfortunately....

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Re: phone-home

‎09-26-2019 05:19 AM

Hi Arix,

Can you please provide the configuration from the device under "system" heirarchy. 

 

 

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Re: phone-home

‎09-27-2019 05:13 AM

Hi 

Thanks for reply....

I've double checked the configuration under the system stanza, there is no any thing relating to the phone-home features...

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