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upgrade ex4200 failed

‎12-01-2019 09:01 PM

Hello,

i have tried to update my ex4200 but i got following error

root> ... add /mnt/jinstall-ex-4200-12.3R12.4-domestic-signed.tgz

Checking pending install on fpc0
rcp: shell/tcp: unknown service

 

any idea how to solve it?

thanks,

5 REPLIES 5
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Re: upgrade ex4200 failed

‎12-01-2019 09:21 PM

Hi blackmetal,

 

The right procedure is to copy over the image files from USB to a tmp directory on the device and then issue the upgrade command - "request system software add /var/tmp/image.tgz".

https://kb.juniper.net/InfoCenter/index?page=content&id=KB12880&actp=METADATA

 

Hope this helps.

 

Regards,
-r.

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Re: upgrade ex4200 failed

‎12-01-2019 09:30 PM

Hi,

i did it but i receive same error.

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Solution
Accepted by topic author blackmetal
‎12-02-2019 04:12 AM

Re: upgrade ex4200 failed

‎12-02-2019 12:24 AM

Hi,

 

if standard installation fails, perform a recovery installation. Please find the procedure below:

 

https://kb.juniper.net/InfoCenter/index?page=content&id=KB20643

 

Before you start, copy the juniper.conf.gz to an USB device, then re-install the device, then load the juniper.conf.gz again and commit it.

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Re: upgrade ex4200 failed

‎12-02-2019 04:08 AM
If formatting doesn't help, it's better to have the EX replaced. This error shouldn't be seen while applying an image on the box. Please update so others can benefit from your post.

Hope this helps.

Regards,
-r.

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Re: upgrade ex4200 failed

‎12-02-2019 04:11 AM

Hi,

i did formatting and it works!

thank you guys.