Identity & Policy Control - SBR Carrier & SRC
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Identity & Policy Control - SBR Carrier & SRC

user drops on BRAS: MX960

‎04-28-2016 04:53 AM

Hello Every one.

i am new to this forum and also at learning level of BRAS: MX960.

 

currently me and our team is experiencing subscriber related issue and recieved this email from our customers.

 

"

It is informed that about 200  Subscribers were online via new Juniper Islamabad BRAS.

Today Suddenly their browsing stopped and all users become offline. We could not troubleshoot the issue because we have no access of new BRAS"

 

"

 

kindly help me regarding to this error.

1 REPLY 1
Identity & Policy Control - SBR Carrier & SRC

Re: user drops on BRAS: MX960

‎06-15-2016 09:07 AM

Hi,


What is the JUNOS version?

Some Junos code have bugs on the BNG software. Worth checking.

 

I remember facing a similar issue whereby additional logical ppp interfaces could not be created beyond a certain number and required JUNOS upgrade to fix the issue.

 

Cheers,

Ashvin