Industry Solutions and Trends
Technology is more than just networking and Juniper experts share their views on all the trends affecting IT
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This is a guest blog post. Views expressed in this post are original thoughts posted by Nick Burrows, Head of Product Marketing & Technical Solutions at Alternative Networks.

 

For the Consumerisation of IT (CoIT) to be a positive force in your company, your building project needs to take a top-down approach to the way the network is designed that will be sustainable for the entire technology cycle. These are what I consider to be the five key considerations:

 

1. Find out how users work in more detail

 

Users who are connecting with a number of mobile devices, like water flowing through meandering rivers, quickly find ways to erode the banks of perceived limitation leaving technologies (and IT departments) isolated and ineffective. The loss of visibility and control can seriously impact the organisational ability to underwrite the confidentiality, integrity and availability of critical data.

 

But too many organisations either start with technology and try to make their mobile users adapt to it; or simply invest in a bigger, more powerful version of what they had before.

 

Find out how users work today in more detail, and be prepared to learn from them. There is a wide range of activities that can help with this. They will include interviews and “ride-alongs”, where you spend a day mirroring them as they fulfil their job, as well as automated audits. This means you can build sustainability for a three-to-five year technology cycle that is mapped to the trajectory, aspirations and likely future directions of the business.

 

2. Ease of mobility is essential

 

Like most other people, I usually follow the path of least resistance when I’m connecting to a wireless network. If I have trouble getting connected I tend to give up reasonably quickly. Often, there are many wireless networks on offer when they enter the workplace, and users simply connect to the one that is easiest to access. 

 

So your wireless network has to satisfy a wide range of user types, and you have to make sure that they can always connect quickly, securely and with an appropriate level of access. Finding a balance between an easy connection and security has always been difficult, but harnessing features such as those in the Juniper Networks SmartPass and SmartPass Connect can mean that complex estates of devices, with different requirements, can be accommodated quickly and easily - both for users and IT Administrators. 

 

For administrators, this means scalability, centralised management, multi-metric user authorisation - device, location and security posture alongside username and password, ease of enrolment, which means client-less provisioning, and API based integration into other applications.

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The cultural impact of the consumerisation of IT extends to differing aspects of our lives so we asked Professor Hulme, Lead Director at the Social Furtures Observatory, to write this short blog and video to provide his perspective

 

 

The Consumerisation of IT – why organisational change is a must if businesses want to remain competitive

Professor Michael Hulme, Director of Social Futures Observatory and Professor, Lancaster University

 

 

The Consumerisation of IT is not just a passing trend.  Instead, it is a driver for a fundamental change in the way that organisations will need to structure themselves going forwards.  We must recognise that today’s employee comes into the workplace as being much more than just a physical entity, more than just a physical resource.  In the past, employees were regarded as ‘units’ within a pre-ordered structural system, a top down authority controlled machine, indeed we even used the language of machines, such as ‘re-engineering’ to describe processes. Individuals had access to computing power, such as PCs, but this access to information was controlled and one physically went to pre-defined spaces to enable it.

 

 

 

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How do we enhance security but allow users access to the data and resources they need seamlessly and improve enterprise productivity, while still keeping up with the trends in mobility, consumerisation and cloud? The answer is by following those trends.

 

Look beyond the technology and look at the people that use the technology. This tells us two things: users do not prioritise security, and your enterprise productivity is directly related to the ability of your users to perform their tasks efficiently. So companies cannot adopt a “lock everything down” mentality. It is effectively a denial of service attack against yourself, because you are essentially denying access to the essential services needed by your users. So security, and enforcement of it, is solely the responsibility of the enterprise. It may sound harsh, but it is the reality; employees are accountable for the procedures, guidelines and policies to which they are required to adhere to.

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Everything delivered by the IT department nowadays is frequently classified as a service function.  With Consumerisation of IT (CoIT), the consumption of these services is affected by the trends in mobility, bring-your-own-device (BYOD) and cloud, which in turn puts pressure on the scalable infrastructure you need.

 

The number one risk management concern for IT managers with CoIT is security, but in what context? As workers become more mobile, adopting BYOD and accessing corporate applications and information remotely, an IT manager needs to be able to guarantee the access and authentication from these devices is secure - as well as make sure that if these devices are lost or stolen, the information they hold and can access does not end up in the wrong hands.

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The Consumerisation of IT – it’s time to embrace the revolution

by Juniper Employee ‎10-25-2013 02:25 PM - edited ‎11-25-2013 04:00 AM

It’s time to get off the fence and stop resisting the use of consumer technology at work. The devices are already connected and the apps are already being used: more than nine out of 10 organisations support at least one consumer device already, according to IDC.

 

Juniper believes it is time to embrace the Consumerisation of IT revolution. The Consumerisation of IT is a bottom-up revolution in creativity that will rewrite the rules of IT. We believe this will be the next great revolution in the way we work. The additional devices allow us to work how we want, where we want. For example, by 2015 1.3 billion people – two out of five in the workforce – will be working remotely. And that’s why grudging acceptance of the consumerisation of IT (CoIT) is not good enough.

 

 

This is not a revolution in the technology we use: that’s just the part that’s easiest to see. Look at the bigger picture, and it’s a once-in-a-generation opportunity to change the way we work. Using consumer-inspired devices, software, and connectivity, we can expand our ideas of what is possible at work, without compromising security or increasing cost.

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Two decades ago, the personal computer revolutionised how offices worked: it put the creation of data, and access to it, in our hands. Companies who recognised this quickly embraced the power of the PC and quickly drove competitive advantage for themselves. 

 

Today, we are in the middle of a huge new shift in the way that we work, driven by the Consumerisation of IT (or CoIT) and the drive for ever greater mobility in the workplace.  Now, when we talk about CoIT we mean the increasing use of personal devices (bring your own device - BYOD) and apps (bring your own application - BYOA) in the enterprise as well as the shift towards cloud computing and SAAS models. 

 

The Consumerisation of IT is a bottom-up revolution in creativity that is rewriting the rules of IT. Using consumer-inspired devices, software, and connectivity, we can expand our ideas of what is possible at work, giving users freedom to work how, where and when they want. Grabbing this opportunity requires organisations to assess the COIT challenge in strategic terms though.  Responding tactically will not work

 

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What will 2013 hold for digital marketing? 10 Digital and IT Trends for 2013

by Trusted Contributor ‎12-21-2012 05:30 AM - edited ‎12-21-2012 05:31 AM

It is that time of year where we review our achievements for the past year – how did we perform during 2012? What results were achieved? Was this a good or bad year for us? Most of us look forward to a new year with much gusto and positivity. The following is a list of my predictions of what will shape digital marketing and IT in the coming 12 months - read on to find out more...

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Consumerisation of IT Trends for 2013

by Trusted Contributor ‎12-19-2012 10:48 AM - edited ‎12-19-2012 10:49 AM

A couple of weeks ago I had the pleasure of meeting with Cesare Garlati, Vice President, Mobile Security at Trend Micro. It was an enlightening and informative meeting; he is a security veteran with vast experience in mobility, his chosen specialism – I learnt a great deal from meeting him. Our conversation started around the Consumerisation of IT, as it is now driving a new level of challenge across the enterprise, and how, rather than thinking of this trend as a mobility issue, it’s being thought of as an innovation – the lead being taken by consumer brands rather than traditional IT vendors. This is an interesting perspective. As IT professionals there is value in being receptive to non-traditional competing factors. Cesare stressed that we have to have the mindset that “consumerisation is not just mobile, it is all encompassing”, and that’s where the topic currently lies with IT. Over the past two years there has been much interest in the ’Bring Your Own Device (BYOD) topic, but it’s important to remember this is only the tip of the iceberg when it comes to the Consumerisation of IT. So, when will we see a more holistic approach taken for consumerisation of IT? After my meeting with Cesare I think 2013 will be the real turning point.

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As the Christmas lights go on and Christmas Carol’s begin to fill the air, what better time to look forward to the year ahead and pick out a few key trends that may have an impact on our industry.

 

Despite the plethora and variety of products and solutions out there, in many ways technology developments, whether in networking or applications tend to follow a pretty well worn path from hype to religion to reality.

 

2013 will be a year where in a number of areas we will see key transitions along that path that end users should be on the lookout for and figuring out what conclusions and actions to draw from the claims, noise and reality on offer.

 

 

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Wifi hotspots at cafes, hotels, airports and the office. Mobile signals up a hill, in a shop, round a supermarket, it is never ending. I would not define myself as a “techy”, but I do find I am often head down staring at my mobile or laptop judging whether I have adequate signal and if not, why not? If I move an inch to the left will it improve?

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