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Junos

Unable to download firmware for MX104, SRX210 and SRX240

‎10-13-2018 05:19 AM

Hi!

 

The support page has been updated and since then, I am unable to download any firmware.

This was working fine before.

 

We receive support through a VAR but I host a lab-env and would like to download new software etc. on my own.

Also I am learning for certification where I would like to download vMX.

 

Kind regards

Kevin

3 REPLIES 3
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Junos

Re: Unable to download firmware for MX104, SRX210 and SRX240

‎10-13-2018 05:34 PM

Plz contact jtac with this issue

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Junos

Re: Unable to download firmware for MX104, SRX210 and SRX240

‎10-14-2018 03:03 PM

What message to you get with the downloads?  If you get the "account priviledge" message use the link to the "web case manager"

Open a new case

choose the "admin service" option

Provide the details of the devices you need access for downloads

If your VAR has forwarded the information the case managers will be able to unlock the downloads.  If more information is needed they will tell you what to get from your VAR or ask them directly.

 

For a free trial version of the vMX go here.

https://www.juniper.net/us/en/dm/free-vmx-trial/

 

 

Steve Puluka BSEET - Juniper Ambassador
IP Architect - DQE Communications Pittsburgh, PA (Metro Ethernet & ISP)
http://puluka.com/home
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Junos

Re: Unable to download firmware for MX104, SRX210 and SRX240

‎12-31-2019 03:47 PM

Hello, if there is a VAR involved, you may have to contact them since he will have access to download softwares off juniper site.