NSM 2008.2R2 GuiSer & Device Server Not working after restart

08.17.09   |  
‎08-17-2009 06:39 AM
 Dear Experts,
The GuiServ and DeviceSer are not starting after the restart of the of linux. I don't understand what is the issue, below  are the commands which I am running
[root@MCIT-NSM bin]# ./ status
Retrieving status..

[root@MCIT-NSM bin]# ./ restart
Stopping apps...
Cleaning up remaining instances of guiSvrMasterController...
Stopped guiSvrMasterController as nsm (pid 2730)                               
Cleaning up remaining instances of guiSvrDirectiveHandler...
Stopped guiSvrDirectiveHandler as nsm (pid 3010)                               
Cleaning up remaining instances of guiSvrLicenseManager...
Stopped guiSvrLicenseManager as nsm (pid 3471)                                 
Cleaning up remaining instances of guiSvrWebProxy...
Stopped guiSvrWebProxy as nsm (pid 4750)                                       
Starting apps...
Starting guiSvrManager as nsm..................failed
Starting guiSvrMasterController as nsm.........failed
Starting guiSvrDirectiveHandler as nsm.........failed
Starting guiSvrLicenseManager as nsm...........failed
Starting guiSvrStatusMonitor as nsm............failed
Starting guiSvrWebProxy as /usr/netscreen/GuiSvr/var/webproxy/axis2/tldCache.ser (No such file or directory)
        at Method)
        at org.apache.catalina.startup.TldConfig.execute(
        at org.apache.catalina.core.StandardContext.processTlds(
        at org.apache.catalina.core.StandardContext.start(
        at org.apache.catalina.core.ContainerBase.start(
        at org.apache.catalina.core.StandardHost.start(
        at org.apache.catalina.core.ContainerBase.start(
        at org.apache.catalina.core.StandardEngine.start(
        at org.apache.catalina.core.StandardService.start(
        at org.apache.catalina.core.StandardServer.start(
        at org.apache.catalina.startup.Catalina.start(
[root@MCIT-NSM bin]# ./ status
Retrieving status... 
 Can someone point me what is the issue here. It is a fresh installation of linux RHEL 5.0 AS, NSM 2008.2R2, managing only two IDP 250 inline/transparent. 
I installed NSM 2008.2r2 from CD whihc I burned and installation went perfectly fine and before restarting the Linux NSM was working fine with reports and other things 

Re: NSM 2008.2R2 GuiSer & Device Server Not working after restart

08.17.09   |  
‎08-17-2009 02:58 PM


are you sure that all the partitions were mounted during the boot as expected?


This log:

/usr/netscreen/GuiSvr/var/webproxy/axis2/tldCache.ser (No such file or directory)


is quite suspicious...

please check that the directories






are available and readeable from the user 'nsm'.

As "root", you can use:

su - nsm

to switch to user "nsm" and move to these directories.


Also, check the disk space as tipically if a server run out of space the "/etc/init.d/guiSvr status" doesn't show any output.


Hope this helps!


***Contributor at Router Freak blog***

Re: NSM 2008.2R2 GuiSer & Device Server Not working after restart

[ Edited ]
08.17.09   |  
‎08-17-2009 05:54 PM

For the space this is the output of the df -h


[root@MCIT-NSM installers]# df -h

Filesystem            Size  Used Avail Use% Mounted on

/dev/cciss/c0d0p1      16G  1.4G   14G  10% /

/dev/cciss/c0d0p5     5.7G  156M  5.3G   3% /tmp

/dev/cciss/c0d0p3      13G   12G     0 100% /var

/dev/cciss/c0d0p2      16G  6.6G  7.8G  46% /usr

tmpfs                1013M     0 1013M   0% /dev/shm


Where VAR is utilizing 100% of the space


The following directory is not even present by logging with root server, 

[root@MCIT-NSM ~]# cd /usr/netscreen/GuiSvr/var/webproxy/axis2

-bash: cd: /usr/netscreen/GuiSvr/var/webproxy/axis2: No such file or directory 



[root@MCIT-NSM ~]# cd /usr/netscreen/GuiSvr/var/webproxy/installers 

[root@MCIT-NSM installers]# ls

SESSIONS.ser  tldCache.ser


is present and inside the installers direcoty tldcahce.ser is present


Does it seems to me that I have the "SIZE" issue, I put the size of 13gb for var during the installation, How much should I put it as the hardisk I have is only 80GB


Please guide me in this regards in details





Message Edited by Nasim on 08-17-2009 06:01 PM

Re: NSM 2008.2R2 GuiSer & Device Server Not working after restart

08.18.09   |  
‎08-18-2009 12:15 AM

On the Installation Guide there's an appendix with the Hardware Recommendations, but I would definitively put at least 20GB on the /var partition...



As an example, this is the partition table of an NXMxpress appliance that has 2x250GB HDD:



 [root@saruman ~]# df -h
Filesystem            Size  Used Avail Use% Mounted on
/dev/sda2             4.9G  1.9G  2.8G  41% /
none                  2.0G     0  2.0G   0% /dev/shm
/dev/sda9             3.9G   83M  3.6G   3% /tmp
/dev/sda7              20G  4.6G   14G  26% /usr
/dev/sda6              81G   11G   66G  15% /var
/dev/sda3              49G   85M   46G   1% /var/cores
/dev/sdb2             224G  1.9G  211G   1% /var/netscreen/DevSvr
/dev/sda5              49G  360M   46G   1% /var/netscreen/DevSvr/profiler_data
/dev/sda8              20G  3.9G   15G  22% /var/netscreen/GuiSvr



Ciao Smiley Happy


***Contributor at Router Freak blog***