Network Director - Custom Groups vanishes [ Edited ]

[#1]

Bonjour all, 

been faced for a while with this annoying issue. I am about to open another servide request with Juniper. 

we are running  Junos Space and Network Director. Version is 3.6R1.18

on 2 occasions, I ran into thesame issue: after creating the 15 custom groups to organize my 250 switches, with proper names and groups and subgroups, they suddenly vanish after a couple of days !!  Everuthing else seems to work fine. possible clue: asking in ND the Custom Groups View has the funny effect of resetting the views, but the tasks colums keeps displaying the tasks associated to the previous view request. I have attached a picture of before/after. 

reinstalling Junos corrected the problem... until it happened again. 

Any suggestions ? 

merci,

[#2]

by the way,  running device discovery with a csv files written with all the groups and subgroups has no effects. 

[#3]

Which version you are using? I'm using ND 3.7 and I could not see this issue.

[#4]

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@PML wrote:

Which version you are using? I'm using ND 3.7 and I could not see this issue.

---

Bonjour PML,

 we are running Network Director 3.6R1.18   .  I opened and closed a Service Request in may and 3.7 was not mentionned in the discussions. 

I'll try and upgrade to 3.7 

Thanks.

Michel

[#5]

3.7 released recently, maybe last month.

Thank you.

Regards,
PL

[#6]

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@PML wrote:
3.7 released recently, maybe last month.

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I postponed the installation of 3.7 so much that 3.8 is now available since sept 27 :-)  

[#7]

Bonjour, 

the upgrade from JS 19.1 to 19.2 went well. going from 19.2 to 19.3 proved impossible, event with the help of Juniper. We both agreed to just erase the darn VM and reinstall JS. Which we did. So I now run Junos Space 19.3, and Network Director 3.8 on a formatted VM

...and the custom groups access keep vanishing ...

I start to believe that this is directly related to my use of a CSV file to do the Device Discovery. I have spent a ot of times figuring out the formatting of that csv file, because I could not find any documentation, except the little sample that is available on ND. 

I can use that file to discover devices and put them in their correct logical or location assignement, but I only seems to be able to make the custom groups disappear ... so far I de-install and re-install ND, but I'd like to know what is wrong with my csv file, if that's the problem. 

I will do a couple of test again and post my csv, although you can try it at your own risk of weeing you custom groups disappear  ... :-).   I'll also open a Service request by the end of the day.

cheers , 

Michel

[#8]

I have a service request opened with JTAC regarding the documentation available to create CSV files to be used in Network Director Device Discovery. The only information I have found is the short CSV samplein the Device Discovery menu which does not say much. 

Anyway, I think I have narrowed down the "Vanishing Custom Groups" problem to a particular line of my Csv file. I have  2 files: one that I can load and woks, the other one that make my Network Director 3.8 crashe and burn without other solution than to re-install.  to make a long story short ,here are excerpts from both files....

This will load ok and execute OK, creating the custom group and fill it

"##Do not remove the lines that start with ""##""",,,
## IP Start,(IP Address/Logical/Location/Custom),,
10.10.10.80,Access,Rouyn-Noranda#S/Petit-Theatre#B/Local AAA#F#1,Petit-Theatre
10.10.10.81,Access,Rouyn-Noranda#S/Reseau Biblio#B/Local BBB#F#0,ReseauBiblio
10.10.11.33,Access,Colombourg#S/CSLA-Ecole Du Maillon#B/Floor1#F#0,CSLA/Colombourg
## IP End,,,
,,,
## IP-Range Start,(IPLOW - IPHIGH/Logical/Location/Custom),,
10.10.10.100-10.10.10.105,,,
10.10.11.35-10.10.11.40,,,CSLA/Colombourg
## IP-Range End,,,
,,,
## IP-Subnet Start,(format - IP/subnetmask/Logical/Location/Custom),,
## IP-Subnet End,,,
,,,
## HostName Start,(Fully qualified hostname/Logical/Location/Custom),,
## HostName End,,,
,,,
## Enter the Credentials one after another,,,
## Credentials Start,(username, password),
root,password,,
## Credentials End,,,

this will load ok, but at execution, the Custom Groups all disappear. Basically, selecting the Custom Group View takes you nowhere. 

"##Do not remove the lines that start with ""##""",,,
## IP Start,(IP Address/Logical/Location/Custom),,
10.10.10.80,Access,Rouyn-Noranda#S/Petit-Theatre#B/Local AAA#F#1,Petit-Theatre
10.10.10.81,Access,Rouyn-Noranda#S/Reseau Biblio#B/Local BBB#F#0,ReseauBiblio
10.10.11.33,Access,Colombourg#S/CSLA-Ecole Du Maillon#B/Floor1#F#0,CSLA/Colombourg
## IP End,,,
,,,
## IP-Range Start,(IPLOW - IPHIGH/Logical/Location/Custom),,
10.10.10.100-10.10.10.105,,,MRCAO
10.10.11.35-10.10.11.40,,,CSLA/Colombourg
## IP-Range End,,,
,,,
## IP-Subnet Start,(format - IP/subnetmask/Logical/Location/Custom),,
## IP-Subnet End,,,
,,,
## HostName Start,(Fully qualified hostname/Logical/Location/Custom),,
## HostName End,,,
,,,
## Enter the Credentials one after another,,,
## Credentials Start,(username, password),
root,password,,
## Credentials End,,,

the only difference in the files is the IP Range section.

Now obviously, I am not asking anybody to reproduce the issue. But a fresh pair of eyes on this may points me to something wrong. 

Michel