Problem to connect the Gui Server

07.20.09   |  
‎07-20-2009 06:13 AM

Hi All,


I have a big problem here, today my NSM can´t work.


Im trying to connect the Gui but is not possible.


In the guiDaemon.o file I saw the following logs:

[root@ABR-MNG-SAONEA01 errorLog]# tail -f guiDaemon.0
[07/20/2009 09:52:28.697] [Notice] [6429072-connectionMgr.c:2588] connMgrIncomingGuiTlsPlugHandler: exit
[07/20/2009 09:52:28.697] [Notice] [6429072-guiTlsPlug.c:2401] guiTlsPlugIncomingHandler: finished
[07/20/2009 09:52:28.980] [Notice] [6429072-guiTlsPlug.c:1984] GUITLSPLUG: Received HANDSHAKE state = 4
[07/20/2009 09:52:28.980] [Notice] [6429072-guiTlsPlug.c:858] guiTlsPlugSSLConnect entry plug state = 4
[07/20/2009 09:52:28.980] [Notice] [6429072-guiTlsPlug.c:893] GUITLSPLUG:       SSL_ERROR_WANT_READ
[07/20/2009 09:52:28.980] [Notice] [6429072-guiTlsPlug.c:937] GUITLSPLUG: guiTlsPlugSSLConnect success
[07/20/2009 09:53:58.591] [Error] [6429072-connectionMgr.c:3334] Sombody forgot to stop the reconnect timer
[07/20/2009 09:55:28.591] [Error] [6429072-guiTlsPlug.c:1568] GUITLSPLUG: timeout handshake4 state
[07/20/2009 09:55:28.591] [Notice] [6429072-guiTlsPlug.c:1452] GUITLSPLUG: Destroying guiTlsPlug, cause=10
[07/20/2009 09:55:28.591] [Notice] [6429072-guiTlsPlug.c:1496] guiTlsPlugDestruct: destruct channel


Can you help me ?


thank you.

Accepted by Automate (Trusted Expert)
‎08-26-2015 01:27 AM

Re: Problem to connect the Gui Server

07.20.09   |  
‎07-20-2009 07:54 AM

Below is the procedure to address this issue


1. Patch the GUI Server

(a) Copy server.pem and root.pem to /usr/netscreen/GuiSvr/var/certDB/TrustedCA. Ensure that the file ownership is nsm.
(b) Restore these 2 files to the secondary GuiSvr also if installed in HA.
(c) Restart the GuiSvr and DevSvr processes after this. Restart HaSvr process in a HA setup to restart these 2 servers.


2. Copy keystore.ks and truststore.ts to “NSM_GUI_INSTALLATION/security directory





Re: Problem to connect the Gui Server

07.20.09   |  
‎07-20-2009 05:48 PM

Here is the KB article:


There is also a technical bulletin that has been released.  If you are subscribed to the email notifications you will receive them in your email.



Re: Problem to connect the Gui Server

08.13.09   |  
‎08-13-2009 07:10 AM

This issue is resolved in 2008.2r2a which is available for download at


Kind regards


If this worked for you please flag my post as an "Accepted Solution" so others can benefit.