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cannot access to NSM server using client

04.15.09   |  
‎04-15-2009 11:47 PM

i cannot seem to access the NSM from my new computer installed with correct client with schema update. but i can access using my old computer. i am using the same ip address. is this a JAVA runtime environment issue?

 

schema update is fine

i also checked the iptables of the RHEL 

 

 

any ideas?

 

Thanks,

 

Rommel

 

 

8 REPLIES
Management

Re: cannot access to NSM server using client

[ Edited ]
04.16.09   |  
‎04-16-2009 12:31 AM

Hi Rommel,

the NSM client uses his own JRE  so it can't be a compatibilty issue or any interference with the local installed JRE Smiley Happy

 

What NSM version are you running and what is the error message?

 

Watch out that since 2008.2r1 the NSM client port has been changed from TCP/7801 to TCP/7808 for FIPS compliancy so you may need to adjust your IPtablesrules!

 

Ciao!

Daniele

Message Edited by Daniele on 04-16-2009 09:32 AM
***Contributor at Router Freak blog***
Management

Re: cannot access to NSM server using client

04.16.09   |  
‎04-16-2009 12:35 AM

actually i turned off the iptables.

 

the NSM is 2007.3r3

 

Management

Re: cannot access to NSM server using client

04.16.09   |  
‎04-16-2009 12:37 AM

there was no error shown in the client side. its just it keeps on processing the login.

Management

Re: cannot access to NSM server using client

04.16.09   |  
‎04-16-2009 12:41 AM

Hi Rommel,

I suggest you to try the following in this order:

1. check on the NSM server if you see the connection established:

       netstat -antup | grep <client IP>

2. check the NSM logs to confirm that the GuiSvr can see the client access:

       tail /var/netscreen/GuiSvr/errorLog/guiDaemon.0

3.  install again the NSM GUI client in a different directory

 

 

Ciao

Daniele

 

***Contributor at Router Freak blog***
Management

Re: cannot access to NSM server using client

04.16.09   |  
‎04-16-2009 12:44 AM

thanks daniel,

 

im going to keep on updating this thread.

Management

Re: cannot access to NSM server using client

04.16.09   |  
‎04-16-2009 08:15 AM

If you see that it is still stuck in the processing stage, you can try this..

 

Remove the folder c:\Documents and Settings\<your login name>\.nsm (this directory has a dot prefix)

 

Once that directory is removed, try to login again.


Thanks,
Chandra

Management

Re: cannot access to NSM server using client

04.16.09   |  
‎04-16-2009 06:58 PM

removing the .nsm?

 

ok

Management

Re: cannot access to NSM server using client

04.16.09   |  
‎04-16-2009 07:10 PM

Did removing the .nsm directory work ?

 

Thanks,

Chandra