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What are the most common mistakes made when setting up a Junosphere account?

by Juniper Employee on ‎03-10-2016 08:26 AM - edited on ‎10-09-2017 08:24 AM by Administrator Administrator (1,383 Views)

Question

What are the most common mistakes made when setting up a Junosphere account?

Answer

The following list shows the most common mistakes made:

 

  • Wrong Contact—Your contact must be someone who is involved in using Junosphere, not an administrator or purchasing agent. Make sure that the best customer e-mail is listed on your order.
  • Missed E-mail with authorization codes—You do not notice the first e-mail that contains the authorization codes. You must enter this information to set up the account. Look in the Junk E-mail folder for the e-mail or contact JTAC to make sure that you have started your account.
  • Missed WELCOME E-mail—You do not notice the second e-mail with your account credentials. Look in the Junk E-mail folder for the e-mail or contact JTAC to make sure that you have received your account credentials.

 For more information, click:
Quick Start for Users
Quick Start for Bank Administrators