We are pleased to announce the new support knowledge base has been launched.
Below is a list of new features:
"Most Popular" and "Recently Updated" tabs on the front page. Also check out the READ ME tab for the latest updates and information on the KB itself.
New "Browse Knowledge Base categories" link on the homepage and when viewing an article. You can sort these results by Most Popular and Recently Updated as well. (try this)
You can subscribe to an RSS feed of new articles in any category
You can drill into the categories an article has been filed under
When browsing, the system shows whether you've already viewed the article
Subscribe to an article - you'll receive an email when it's updated (registered users only)
New "Solved Threads" filter when you select By Source-J-Net (see sample)
Expanded search coverage - virtually the entire site, including KB, Documentation, J-Net, J-Security Center, and the Products area is now available - and easily focus your search using the By Source filters.By Source->Documentation has a new Release Notes sub-filter so you can quickly zero in on upgrade information.
Improved handling of technical query elements like log messages (e.g. junoscope_purge_auditlog) and IP addresses (192.168.1.1)
Better handling of version strings like "9.2r3" or "5.4.1"