SRX Services Gateway
SRX Services Gateway

Device Cannot Connect (SRX300)

‎02-10-2019 08:39 PM

Dear All,

I had upgrade my SRX300 Junos from the hardware default version to 15.1X49-D160 version.

It can works after updating, however after I reset the hardware to manufaturing default, the hardware cannot be connected anymore.

 

In web browser say "https://192.168.1.1/" , browser has changed to "Juniper Phone Home Client" with "Device Cannot Connect" error message.

I have try to skip to J-Web option, and the J-Web login screen would go out and asked me to input the User name and password.

However, whatever I type , username "root" , by default without password,,  or my previous username and password,  all combination can't go to the managment console menu.

 

Please hep on it and how I can go into the Setup Wizard for re-config the SRX300 hardware again?

 

Thank you so much.

 

6 REPLIES 6
SRX Services Gateway

Re: Device Cannot Connect (SRX300)

‎02-10-2019 08:50 PM

Hello,

 

Are you able to login via console or cli. Username root and password blank.

 

Once logged in via CLI please check if there is any phone-home configuration.

 

edit

show system phone-home

 

You can deactivate phone-home services and try the J-WEB again:

deactivate system phone-home

commit

 

I hope this helps. Regards,

 

Vikas

SRX Services Gateway

Re: Device Cannot Connect (SRX300)

‎02-10-2019 08:59 PM

Dear Vikas,

 

I can't connect with CLI neither.  It's also prompt me wrong password when I login with "root" user.

I suppose the default root password blank, but fail login in CLI neither.

 

Best Regards

Matthew Ho

SRX Services Gateway

Re: Device Cannot Connect (SRX300)

‎02-10-2019 09:01 PM

You may have to reset root password if that is also not working. Refer the URL to reset root password:

https://www.juniper.net/documentation/en_US/junos11.2/information-products/topic-collections/config-...

 

 

Thanks,
Nellikka
JNCIE x3 (SEC #321; SP #2839; ENT #790)
Please Mark My Solution Accepted if it Helped, Kudos are Appreciated too!!!
SRX Services Gateway

Re: Device Cannot Connect (SRX300)

‎02-10-2019 11:34 PM

Dear Nellikka,

The URL for reset root password is/ Error 404.

Can you help for the corrected URL?

 

Thank you so much.

Best Regards

Matthew Ho

Highlighted
SRX Services Gateway
Solution
Accepted by topic author matthew.kfho@gmail.com
‎02-11-2019 12:26 AM

Re: Device Cannot Connect (SRX300)

‎02-10-2019 11:42 PM

Try this: https://www.juniper.net/documentation/en_US/junos/topics/task/configuration/authentication-root-pass...

 

Thanks,
Nellikka
JNCIE x3 (SEC #321; SP #2839; ENT #790)
Please Mark My Solution Accepted if it Helped, Kudos are Appreciated too!!!
SRX Services Gateway

Re: Device Cannot Connect (SRX300)

‎02-11-2019 12:05 AM

Hi,

 

In  few of the latest versions, root login through SSH has to be explicitly allowed but it should work through Console.  Any other username should also work fine.  If this is not the case then password reset is the only option.

 

Thanks,

Vikas