SRX

Hey all,

 

i just got my SRX300-JSE delivered yesterday and upgraded from 15.1X49-D180.2 to 19.4R1.10. Now J-Web doesnt show any policies and zones. instead it displays just a circle saying "please wait, syncing from device" which you can wait hours for and it doesnt do anything.

 

If i do changes on the CLI it works flawless, but i cant do any changes on J-WEB since it doesnt show zones, policies and interfaces etc. In addition the box gets super slow and huge cpu load after clicking a while around in the JWEB Interface and it crashes completly so that only restart web-management helps.

 

I dont really mind since im fine with the command line and i also dont really want to setup the config completly again after i go the ipsec tunnels, sky atp etc. all working.

 

Just curious if someone knows how it may be fixed, is jweb using some own kind of database which is synced from cli config and may be broken now? I dont even find anything strange in the log files, no errors or anything. There must be some way to regenerate it. 

Hello,

 

can you please check if this thread helps you to resolve your issue?

 

https://forums.juniper.net/t5/SRX-Services-Gateway/SRX340-19-4R1-Firmware-upgrade-issue/td-p/472068

I assume from your description this works correctly in 15.1 and has the issue in 19.4 thus this is going to be a software bug.  These are known as PR (problem reports) in Junos.  I don't see your particular one listed in my searches of the public PR database located here.

 

https://prsearch.juniper.net/InfoCenter/index?page=prsearch

 

You can report this bug via a JTAC ticket and they can confirm if it is already known or create a new PR if needed for the software team to fix the issue.

https://my.juniper.net/#dashboard/servicerequests

 

Did you ever get an answer to this? I upgraded my home 320 to 19.4R1.10 last night and J-Web is now unusable which means I cannot roll out SkyATP.

 

Would appreciate any info.

i just performed a rollback to 15.x, and then did the jtac recommended
upgrade to the 18 release. once you are on 18.x you can upgrade to 19

--



------------------------------

*Enrico Kern*

CHIEF INFORMATION OFFICER* | *+49 152 26814501 / skype: flyersa |
*enrico.kern@market.com
<ENRICO.KERN>* | www.market.co.uk

Glispa GmbH | Berlin Office, Stromstr. 11-17, Berlin, Germany, 10551,

Managing Director Or Ifrah
Registered in Berlin
AG Charlottenburg |
<>
HRB
114678B

This communication contains information which is confidential and may also
be privileged. It is for the exclusive use of the intended recipient(s). If
you are not the intended recipient(s), please delete it from your system,
do not use, copy or disclose the information in any way nor act in reliance
on it and notify the sender immediately and then destroy any copies of it.
Please note that the sender monitors e-mails sent or received</ENRICO.KERN>

Thanks

 

I went from 17.x to 19 but I wouldn't think that would make a difference. Still really struggling to do anything with this at the moment which is a shame, as it could be rolled out to 500+ customers most of whom would purchase a licence. 😞

@firestars

Your best option really is to raise a JTAC case.