SRX Services Gateway
Highlighted
SRX Services Gateway

Jweb Incorrect user/password after Junos upgrade on SRX

‎05-16-2019 03:34 PM

I have recently upgrade the Junos on my SRX to JUNOS 12.1X46-D86 built 2019-04-04 and ever since I am not able to log back into JWEB. I can get to the login page but when I try the credentials I use to login to SSH with it keeps telling me incorrect username and password. I have tried factory resetting the device, as well as zeroizing the system with no luck. I am afraid I will have to unistall Jweb and reinstall it, problem with that is I am not able to find the Jweb software for an SRX due to the EOL. Any help on this would be greatly appreciated.

6 REPLIES 6
SRX Services Gateway

Re: Jweb Incorrect user/password after Junos upgrade on SRX

‎05-16-2019 07:36 PM
Are you able to login via ssh using same credentials?
Thanks,
Nellikka
JNCIE x3 (SEC #321; SP #2839; ENT #790)
Please Mark My Solution Accepted if it Helped, Kudos are Appreciated too!!!
SRX Services Gateway

Re: Jweb Incorrect user/password after Junos upgrade on SRX

‎05-17-2019 03:53 PM

Hello CCollins,

 

As per my knowledge, SRX never had a separate jweb package.

It should already be included in the JunOS.

 

I am assuming that you are able to ssh into the device. 

 

Please check the interfaces configuration under "system services web-management http/https" .

 

It will be helpful if you can share the relevant section of the configuration.

 

Thanks!

 

 

SRX Services Gateway

Re: Jweb Incorrect user/password after Junos upgrade on SRX

‎05-18-2019 04:39 AM

Hi,

 

I see the same issue on an SRX running 12.1X46-D86. After upgrade, J-web login fails,while SSH works fine. J-Web shows the following message- Invalid username or password specified - both for root as well as non-root user login attempts.

May 18 10:21:19  SRX checklogin[1806]: warning: can't get client address: Bad file descriptor
May 18 10:21:19  SRX checklogin[1806]: WEB_AUTH_FAIL: Unable to authenticate httpd client (username root)
May 18 10:21:35  SRX checklogin[1810]: warning: can't get client address: Bad file descriptor
May 18 10:21:35  SRX checklogin[1810]: WEB_AUTH_FAIL: Unable to authenticate httpd client (username pradeep)
May 18 10:22:08  SRX sshd[1813]: unlink(): failed to delete .perm file: No such file or directory
May 18 10:22:08  SRX sshd[1811]: Accepted keyboard-interactive/pam for pradeep  from 10.10.10.1 port 54074 ssh2
May 18 10:22:11  SRX mgd[1816]: UI_AUTH_EVENT: Authenticated user 'pradeep' at permission level 'j-operator'

 Seems to be an issue with this particular Junos version. Will update this thread later, if there is any fix.

 

 

Regards,
Pradeep 2xJNCIE(SEC/ENT)
SRX Services Gateway

Re: Jweb Incorrect user/password after Junos upgrade on SRX

‎05-21-2019 11:43 PM

This is confirmed to be an issue with Software, for now no workarounds other than Software fix.

In the previous version (12.1X46-D82), we do not have this issue , could login to J-web.

Regards,
Pradeep 2xJNCIE(SEC/ENT)
SRX Services Gateway

Re: Jweb Incorrect user/password after Junos upgrade on SRX

‎06-12-2019 12:54 AM

can you do show system core-dumps to verify if there was any outout related to httpd process crashed. we can try restarting httpd process using command "restart web-management"

SRX Services Gateway

Re: Jweb Incorrect user/password after Junos upgrade on SRX

‎06-12-2019 07:53 PM

Hi ,

 

There will be no core dumps. Restarting web-management does not help here. No other workaround it seems, only solution is software fix (checking the possibility of  D87)

Regards,
Pradeep 2xJNCIE(SEC/ENT)