SRX Services Gateway
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SRX Services Gateway

License transfer between SRX240H and SRX240H2

‎11-27-2014 05:29 AM

Guys,

 

We have some memory issues on our system (SRX240H cluster with 2x 5year security subscription (SRX240-SMB4-CS-5). After some discussion back and forth between our reseller and us they suggested us to upgrade to the SRX240H2 so we have enough memory left for future use. But they told us the current licenses are not transferrable to the new units! So we need to buy new licenses even if the current ones have 3 years left!. I cannot imagine this will be a problem as it's the same model, only a v2 version.

 

Any experience / pointers gou guys have for me to confirm this?

 

Regards,

Frans

3 REPLIES 3
SRX Services Gateway

Re: License transfer between SRX240H and SRX240H2

‎11-28-2014 07:50 AM

I've not had to do transfers before, but it does sound wrong to me too.

 

I would open a customer care case on the portal with a transfer request and see what they say.

Steve Puluka BSEET - Juniper Ambassador
IP Architect - DQE Communications Pittsburgh, PA (Metro Ethernet & ISP)
http://puluka.com/home
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SRX Services Gateway

Re: License transfer between SRX240H and SRX240H2

‎12-04-2014 04:40 AM
Juniper will not transfer serial numbers between units, even if causes a customer to experience a significant cost and service outage. Not doing so generates additional revenue for juniper.
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SRX Services Gateway

Re: License transfer between SRX240H and SRX240H2

‎12-05-2014 09:50 AM

I would open a Support case if I were you! J-tac of your account team might be willing to help you!

 

 

Marc



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