SRX

Hi All,

I came across this alarm on one of our clients EX 4550-32f switch (Junos version 12.3R8.7)

Not sure what's the exact issue here.Is it coz the power cord isnt plugged in properly or the Power Supply 0 is faulty 

Looking forward for your help guys. Thanks

Below are some outputs 

> show chassis alarms

1 alarms currently active
Alarm time Class Description
2015-09-20 16:09:25 PDT Major FPC 0 PEM 0 is not powered

> show chassis environment
Class Item Status Measurement
Power FPC 0 Power Supply 0 Failed   -----------------------------------> failed
FPC 0 Power Supply 1 OK

Regards,

Kunal A Tupe

Hi Kunal,

It could be either of the two situations you have mentioned.

What I would suggest is to reseat the power cord or try with a working/spare cord.

If the issue still persists and the issue is not there with the spare/working power cord ou can be sure that the power cord is faulty and needs a RMA.

You can also check the PEM info status with the below command;

> show chassis environment

Where in your case it is showing as failed so this could be genuine failure.

But I would suggest you to do the test I have mentioned above.

Hi Shailesh,

Thanks for the information. Here is the output of what you mentioned. I see the power supply 0 is failed.

So could it be an issue with the device's Power supply issue ?

> show chassis environment
Class Item Status Measurement
Power FPC 0 Power Supply 0 Failed
FPC 0 Power Supply 1 OK
FPC 0 Power Supply 1 Airflow OK Front to back
Temp FPC 0 CPU OK 33 degrees C / 91 degrees F
FPC 0 GEPHY Front Left OK 35 degrees C / 95 degrees F
FPC 0 GEPHY Front Middle OK 34 degrees C / 93 degrees F
FPC 0 GEPHY Front Right OK 33 degrees C / 91 degrees F
FPC 0 EX-PFE1 OK 38 degrees C / 100 degrees F
FPC 0 Rear Left PCB OK 29 degrees C / 84 degrees F
FPC 0 Rear Middle PCB OK 36 degrees C / 96 degrees F
FPC 0 Rear Right PCB OK 34 degrees C / 93 degrees F
FPC 0 Local Sensor OK 33 degrees C / 91 degrees F
Fans FPC 0 Fan 1 OK Spinning at normal speed
FPC 0 Fan 2 OK Spinning at normal speed
FPC 0 Fan 3 OK Spinning at normal speed
FPC 0 Fan 1 Airflow OK Airflow Out (AFO)
FPC 0 Fan 2 Airflow OK Airflow Out (AFO)
FPC 0 Fan 3 Airflow OK Airflow Out (AFO)

Regards,

Kunal A Tupe

Correct, it surely seems a RMA scenario but I would suggest you to try the physical test I had suggested in my previous post to be sure that we have a failed power supply.

Thanks for your help Shailesh.

Will surely go with a physical test first 

If i need more help on this i will be back.

Regards,

Kunal A Tupe

Sure Kunal.