SRX Services Gateway
SRX Services Gateway

SRX110 VDSL PIC

‎12-01-2018 06:52 PM

Hi, I have an SRX110h2-va running 12.3x48-D75 however the firmware for the VDSL PIC is older than I would expect of this version and won't support G.993.5 vectoring. Where can I obtain the correct firmware?

Many Thanks.

root> show system firmware
Part             Type           Tag Current   Available Status
                                    version   version
FPC 1
  PIC 0          VDSLBCM        10  2.10.0              OK
Routing Engine 0 RE BIOS        0   2.5       2.8       OK
Routing Engine 0 RE BIOS Backup 1   2.5       2.8       OK
Routing Engine 0 RE FPGA        14  1.0.0               OK

root> show version
Model: srx110h2-va
JUNOS Software Release [12.3X48-D75.4]
4 REPLIES 4
SRX Services Gateway
Solution
Accepted by topic author Pmart
‎12-02-2018 05:18 PM

Re: SRX110 VDSL PIC

[ Edited ]
‎12-01-2018 08:00 PM

Hi,

 

You will need to log a Case/Ticket with JTAC to in order to get the firmware for your desired JUNOS version/release. In case if you do not hold any Support Contract with Juniper for your Juniper product, you can still reach out to Juniper Customer Care Support Team and request for one time courtesy support case to download SRX Firmware.

 

/Karan Dhanak
# Please mark my solution as accepted if it helped, Kudos are appreciated as well.

SRX Services Gateway

Re: SRX110 VDSL PIC

‎12-02-2018 10:55 AM

Thanks for your help, how can I contact the Customer Care Support Team?

SRX Services Gateway

Re: SRX110 VDSL PIC

‎12-02-2018 04:31 PM

From the support portal choose  the service request dashboard and new service request.

 

https://my.juniper.net/#dashboard/servicerequests

 

Select the admin service request option

 

Then open the ticket with the download request along with all your platform information, serial numbers and purchase dates.

 

Steve Puluka BSEET - Juniper Ambassador
IP Architect - DQE Communications Pittsburgh, PA (Metro Ethernet & ISP)
http://puluka.com/home
SRX Services Gateway

Re: SRX110 VDSL PIC

‎12-02-2018 10:13 PM
+1-888-314-5822 - U.S Domestic Toll Free
+1-408-745-9500 - Domestic & International
Thanks,
Suraj
Please Mark My Solution Accepted if it Helped, Kudos are Appreciated too