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SRX1500 root password reset

‎07-17-2019 03:07 AM
Does anybody know how to reset root password for srx1500. The srx boot to wind river linux instead the common junos like srx345.
9 REPLIES 9
SRX Services Gateway

Re: SRX1500 root password reset

‎07-17-2019 03:28 AM
SRX Services Gateway

Re: SRX1500 root password reset

‎07-17-2019 03:28 AM

Hi Yen,

 

Hope youre doing good.

 

Please check the following technical documentation and refer the section "Recovering the Root Password for Junos OS Evolved" - https://www.juniper.net/documentation/en_US/junos/topics/topic-map/recovering-root-password.html#jd0...

 

 



Thanks,
π00bm@$t€®.
Please, Mark My Solution Accepted if it Helped, Kudos are Appreciated too!!!
SRX Services Gateway

Re: SRX1500 root password reset

‎07-17-2019 03:30 AM

Password recovery is same for all the platforms. May be the issue is related to this PR: https://prsearch.juniper.net/InfoCenter/index?page=prcontent&id=PR1381653

 

 

Thanks,
Nellikka
JNCIE x3 (SEC #321; SP #2839; ENT #790)
Please Mark My Solution Accepted if it Helped, Kudos are Appreciated too!!!
SRX Services Gateway

Re: SRX1500 root password reset

‎07-17-2019 03:48 AM
Yes correct. There is no option to boot into single mode.
SRX Services Gateway

Re: SRX1500 root password reset

‎07-18-2019 01:12 AM

Hi Yen,

 

No single user mode means most probably you have marked your console as insecure from the configuration.

 

Do you have the device old RSI or configuration?

If yes, Check for the following command:-

set system ports console insecure

 

Ref:- https://www.juniper.net/documentation/en_US/junos/topics/task/configuration/security-securing-consol...

 

If so you wont be able to recover the same using console boot and the only option to recover is re-install the OS using USB.

 

-RAhul

Regards,
Rahul
SRX Services Gateway

Re: SRX1500 root password reset

[ Edited ]
‎07-18-2019 06:42 AM

Yen,

 

What Junos code are you on?

 

Per the PR suggested up here, PR1381653, the codes this is fixed in are: 

Release junos
18.2R3 x
18.3R2 x
18.3R3 x
18.4R2 x
17.4R3 x
19.1R2 x
19.2R1 x

 

Reinstalling the OS would do the trick.

Cheers

Pooja

 

SRX Services Gateway

Re: SRX1500 root password reset

‎07-19-2019 11:06 PM

the srx just arrive at my office. unable to retrive the previous config. trying the default login but not working at all.

SRX Services Gateway

Re: SRX1500 root password reset

‎07-19-2019 11:25 PM

You may have to re-image the box as there is no option to recover the root password in this case. Please refer the following link for the same: https://kb.juniper.net/InfoCenter/index?page=content&id=KB30944&actp=METADATA

 

 

Thanks,
Nellikka
JNCIE x3 (SEC #321; SP #2839; ENT #790)
Please Mark My Solution Accepted if it Helped, Kudos are Appreciated too!!!
SRX Services Gateway

Re: SRX1500 root password reset

‎07-22-2019 12:49 AM

hi,

 

Good Day,

 

Hope this will help you : https://kb.juniper.net/InfoCenter/index?page=content&id=KB14102