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SRX1500 will not boot junos - wind river linux

[ Edited ]
‎06-18-2020 10:01 AM

Hi,

 

Recently I was upgrading a SRX1500 using request system software add, the device rebooted and was running the new version of Juniper. I then rebooted the device and now its booting into the following:

 

oz8xckot9we41.png

 

The SRX will not boot junos and only enters wind river linux, I can't find any good documentation for this, can anyone offer some advice on how to get junos back up and running?

 

Thanks.

4 REPLIES 4
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Re: SRX1500 will not boot junos - wind river linux

‎06-18-2020 10:49 AM

The quick fix would be to do a clean usb install - download "install media" instead of "install package" and follow this knowledge base article: https://kb.juniper.net/InfoCenter/index?page=content&id=KB30944

 

The configuration will be lost with this approach.


--
Best regards,

Jonas Hauge Klingenberg
Juniper Ambassador & Technology Architect, SEC DATACOM A/S (Denmark)
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Re: SRX1500 will not boot junos - wind river linux

‎06-18-2020 12:45 PM

Hi jjelliott1821,

 

 

Greetings, I don't want to be apprehensive but based on my experience your chances are slim to none, and most of the times we ended up RMAing the units, If you have JTAC support I would recommend you to open a case with them so you can go through the Install media process with a JTAC  representative on a meeting (hopefully) and if it fails you can request an RMA right away, nevertheless I really hope it works for you without having to replace the unit.

 

If this solves your problem, please mark this post as "Accepted Solution" so we can help others too \:)/

Regards,

 

Lil Dexx
JNCIE-ENT#863, 3X JNCIP-[SP-ENT-DC], 4X JNCIA [cloud-DevOps-Junos-Design], Champions Ingenius, SSYB

 

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Re: SRX1500 will not boot junos - wind river linux

‎06-22-2020 08:11 AM

Hi both,

 

Thanks for the reply, I have RMA'd the unit...

 

This happened to me whilst upgrading a SRX 1500 HA pair in staging..

 

Is there any documentation from Juniper regarding HA upgrades and a standard process?

 

Thanks.

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Solution
Accepted by topic author jjelliott1821
‎06-23-2020 03:25 AM

Re: SRX1500 will not boot junos - wind river linux

‎06-22-2020 12:06 PM

Hey jjelliott1821

 

Greetings, good thing you were able to RMA the devices 🙂 , regarding HA upgrades and stand lone here is the information you need:

 

HA :

 

https://kb.juniper.net/InfoCenter/index?page=content&id=KB17947&actp=METADATA

 

More HA options and details:

 

https://kb.juniper.net/InfoCenter/index?page=content&id=KB17235&actp=METADATA

 

Individual devices:

 

https://www.juniper.net/documentation/en_US/junos/topics/task/operational/chassis-cluster-separate-d...

 

ISSU: ( if applicable) 

 

https://www.juniper.net/documentation/en_US/junos/topics/topic-map/security-chassis-cluster-upgradin...

 

If this solves your problem, please mark this post as "Accepted Solution" so we can help others too \:)/

Regards,

 

Lil Dexx
JNCIE-ENT#863, 3X JNCIP-[SP-ENT-DC], 4X JNCIA [cloud-DevOps-Junos-Design], Champions Ingenius, SSYB

 

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