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SRX300 J-Web Unusable

‎02-04-2019 09:55 PM

I am working with a SRX300 running Junos 18.4R1 and the J-Web UI is unusable.  I can access the login page, navigate to certain configuration pages, for instance Configure->Security Services->Security Policies->Rules and the page comes up, however any time  I expand a rule set it just spins waiting for a response.  Eventually it gets there, but its quite a pain.  What really makes this unusable is the reporting.  Most of the time I cannot get any of the reporting pages to load and if they do most of the blocks in them do not completely render.  Is this a known issue with Junos 18.4R1, should I move down to 18.3?

6 REPLIES 6
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Re: SRX300 J-Web Unusable

‎02-05-2019 08:24 PM

Please check RE CPU utilization from CLI while J-web is running:

show chassis routing-engine

show system process extensive

 

Thanks,
Nellikka
JNCIE x3 (SEC #321; SP #2839; ENT #790)
Please Mark My Solution Accepted if it Helped, Kudos are Appreciated too!!!
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Re: SRX300 J-Web Unusable

‎02-05-2019 08:59 PM

Here is my output, currenlty rising as I try to access the UI which eventually times out:

 

show chassis routing-engine
Routing Engine status:
    Temperature                 45 degrees C / 113 degrees F
    CPU temperature             62 degrees C / 143 degrees F
    Total memory              4096 MB Max  1311 MB used ( 32 percent)
      Control plane memory    2400 MB Max   888 MB used ( 37 percent)
      Data plane memory       1696 MB Max   441 MB used ( 26 percent)
    5 sec CPU utilization:
      User                      56 percent
      Background                 0 percent
      Kernel                    33 percent
      Interrupt                  0 percent
      Idle                      11 percent
    Model                          RE-SRX300
    Serial ID                      CV3118AF1275
    Start time                     2019-01-13 17:14:53 EST
    Uptime                         23 days, 6 hours, 45 minutes, 3 seconds
    Last reboot reason             0x200:normal shutdown
    Load averages:                 1 minute   5 minute  15 minute
                                       1.10       0.54       0.25
show system processes extensive
last pid: 66237;  load averages:  1.12,  0.45,  0.21  up 23+06:44:45    23:59:08
193 processes: 17 running, 162 sleeping, 1 zombie, 13 waiting

Mem: 631M Active, 384M Inact, 1816M Wired, 702M Cache, 112M Buf, 431M Free
Swap:


  PID USERNAME      PRI NICE   SIZE    RES STATE  C   TIME   WCPU COMMAND
 2044 root          123    0  1820M  1154M CPU1   1 637.2H 92.48% flowd_octeon_hm
38518 nobody        123    0 19780K  7928K RUN    0   1:16 80.42% httpd
 2044 root           25    0  1820M  1154M RUN    0 637.2H  6.74% flowd_octeon_hm
 2044 root           20    0  1820M  1154M select 0 637.2H  0.00% flowd_octeon_hm
 2044 root           20    0  1820M  1154M ucondt 0 637.2H  0.00% flowd_octeon_hm
   21 root          155   52     0K    16K RUN    0 442.5H  0.00% idle: cpu0
 2054 root           20    0   146M 46152K select 0 315:53  0.00% authd
   23 root          -36 -139     0K    16K RUN    0 256:00  0.00% swi7: clock

 

 

 

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Re: SRX300 J-Web Unusable

‎02-05-2019 09:15 PM

please try by restarting httpd :

restart web-management

 

Thanks,
Nellikka
JNCIE x3 (SEC #321; SP #2839; ENT #790)
Please Mark My Solution Accepted if it Helped, Kudos are Appreciated too!!!
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Re: SRX300 J-Web Unusable

‎02-05-2019 09:22 PM

That does work temporarily.  However after a few days I need to execute that command again in order to access the UI again.  Is this something that I'll just have to plan on every time I want to use the UI?  Just restart the web-management before using it?

SRX Services Gateway

Re: SRX300 J-Web Unusable

‎02-05-2019 09:49 PM

Hello Justin,

 

While the symptoms dont seem to exactly match what you have mentioned, I do see some enhancements to the httpd daemon in 18.4R2. So I would say it is worthwhile considering the upgrade.

 

https://prsearch.juniper.net/InfoCenter/index?page=prcontent&id=PR1352133

 

Regards,

 

Vikas

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Re: SRX300 J-Web Unusable

‎02-06-2019 04:48 AM

Thanks. That definitely looks like it is worth a shot.  I'll just need to wait until 18.4R2 becomes available.

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