I'm installing and configuring a VDSL2 mPIM at a remote site. We need to setup the mPIM for ADSL. Both the ADSL line and config are new (this is a first install). Our technician at the remote site has installed the mPIM card and booted the SRX. He connected the port to the telco outlet. Although the interface is configured no LEDs are On or Blinking. Telco claims they have successfully delivered the ADSL connection. I need to determine if this is a problem with our connection from the Telco, a hardware problem or a misconfiguration. See several outputs of the SRX below. I would kindly ask to verify the config, give troubleshooting tips. Any help is appriciated.
Thanks in advance for your help,
root@router>show chassis hardware
FPC 1 REV 09 750-064612 Serial number FPC PIC 0 1x VDSL2 mPIM (RoHS)
root@router>show configuration interface
et interfaces at-1/0/0 encapsulation ethernet-over-atm set interfaces at-1/0/0 atm-options vpi 0 set interfaces at-1/0/0 dsl-options operating-mode auto set interfaces at-1/0/0 unit 0 description "To Interconnect ADSL mPIM" set interfaces at-1/0/0 unit 0 encapsulation ether-over-atm-llc set interfaces at-1/0/0 unit 0 vci 0.35 set interfaces at-1/0/0 unit 0 family inet address 10.10.10.2/30
root@router> show interfaces at-1/0/0 Physical interface: at-1/0/0, Enabled, Physical link is Down Interface index: 150, SNMP ifIndex: 536 Link-level type: Ethernet-over-ATM, MTU: 1514, Clocking: Internal, ADSL mode, Speed: ADSL, Loopback: None Device flags : Present Running Down Link flags : None CoS queues : 8 supported, 8 maximum usable queues Current address: cc:e1:94:5a:78:2a Last flapped : 2019-10-15 12:32:53 CEST (6w6d 04:00 ago) Input rate : 0 bps (0 pps) Output rate : 0 bps (0 pps) ADSL alarms : None ADSL defects : None ADSL status: Modem status : Down DSL mode : Auto Annex A Last fail code: None Subfunction : 0x00 Seconds in showtime : 0
root@router>show interfaces terse
at-1/0/0 up down at-1/0/0.0 up down inet 10.10.10.2/30
The telco did make some mistakes delivering the line. There was actually no signal and therefor no sync. They needed 2 more appointments to fix the isssue. The config for the mPim VDSL card was correct and remained unchanged.
root@router> show configuration interfaces at-1/0/0