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SRX320 has identity crisis and thinks it's an SRX300

‎06-25-2019 01:06 PM

The SRX320 is running 15.1X49-D120.3

This switch used to work fine for ±1 month on my desk, but after a reboot today, the PoE stopped working. It's like it doesn't even exist in the config. I tried to zeroize in case something was up in the config but still nothing on the ports

 

When I try to add PoE settings it doesn't work. It gives me this:

[edit poe]
root# set ?
No valid completions

 

If I try to "show poe something", it gives me this:

root> show poe ?
No valid completions

 

And just now, I noticed that the switch thinks it is an SRX300, which would explain why I don't have any PoE settings

root> show version
Model: srx300
Junos: 15.1X49-D120.3
JUNOS Software Release [15.1X49-D120.3]

 

Do you guys have any suggestion on why/how this happens? Should I just RMA the thing?

11 REPLIES 11
SRX Services Gateway

Re: SRX320 has identity crisis and thinks it's an SRX300

[ Edited ]
‎06-25-2019 01:30 PM

My SRX320's show up as 300's as well. I think this is normal. The SRX is a firewall, but you keep calling it a switch--are you sure you are logged into the right device? Otherwise, it's possible the unit is not recognizing that it has poe capabilities. My non-poe unit does not allow configuring poe options.

 

Edit: My SRX300 is in fact an SRX300.

SRX Services Gateway
Solution
Accepted by topic author viz
‎06-26-2019 06:47 AM

Re: SRX320 has identity crisis and thinks it's an SRX300

‎06-25-2019 01:53 PM

Hi viz,

 

I suppose this isn't an expected behavior. So would recommend opening a JTAC case for it to be investigated further.

 

Please Mark My Solution Accepted if it Helped, Kudos are Appreciated too!!!

 

Regards,

HS

SRX Services Gateway

Re: SRX320 has identity crisis and thinks it's an SRX300

‎06-25-2019 02:29 PM

Hi viz,

 

I just did a quick test in my lab and I see the following output on my SRX320-poe:

 

root@t11-40> show version

Hostname: t11-40

Model: srx320-poe <<<<<

Junos: 15.1X49-D120.3

JUNOS Software Release [15.1X49-D120.3]

JUNOS Firmware Software Suite [15.1X49-D50.3]

 

root@t11-40> show poe ?

Possible completions:

  controller           Show Power over Ethernet system information <<<<<

  interface            Show Power over Ethernet interfaces <<<<<

  telemetries          Show Power over Ethernet telemetries <<<<<

 

So when you get a chance, please open a JTAC case for further investigation.

 

Please Mark My Solution Accepted if it Helped, Kudos are Appreciated too!!!

 

Regards,

HS

SRX Services Gateway

Re: SRX320 has identity crisis and thinks it's an SRX300

‎06-25-2019 02:36 PM

Hi viz,

 

Can you confirm if you have any Jflow services configured on this SRX?

 

Cheers

Pooja 

 

SRX Services Gateway

Re: SRX320 has identity crisis and thinks it's an SRX300

‎06-25-2019 05:03 PM

Viz, Please check that by any chance lldp is enabled on SRX, if yes disabled that and reboot the SRX box again to see if that fix the problem.

 

 

SRX Services Gateway

Re: SRX320 has identity crisis and thinks it's an SRX300

‎06-25-2019 09:03 PM

Hi 

 

This seems strange indeed. Can you connect via console and check the same?

 

Regards,

 

Vikas

SRX Services Gateway

Re: SRX320 has identity crisis and thinks it's an SRX300

‎06-25-2019 11:20 PM

This does not appear to be a normal behaviour to me. Can you post output for "show chassis hardware extensive". Do you see SRX300 listed in the chassis description?

 

You could confirm the model from the Serial Label of the chassis or request a TAC engineer to verify the same for you. I also happened to check if POE is a valid command completion on SRX320 and yes it is.

SRX Services Gateway

Re: SRX320 has identity crisis and thinks it's an SRX300

‎06-26-2019 06:46 AM

Thanks everyone. I tried to open a JTAC but it seems like I only have RMA support so RMA it is!

SRX Services Gateway

Re: SRX320 has identity crisis and thinks it's an SRX300

‎06-26-2019 06:53 AM

Hi viz,

 

Thanks for letting us know.

 

And an RMA'd module still arrives with a basic Junos install and factory default on it, so you should be okay.

 

Cheers

Pooja 

SRX Services Gateway

Re: SRX320 has identity crisis and thinks it's an SRX300

[ Edited ]
‎06-26-2019 08:04 AM
Hi Viz,

When the srx was rebooted there are chances that Junos was not loaded properly.
Before doing the replacement you can try performing loading Junos using USB(bootable USB) by the time RMA is received and check if it comes in normal state.

Regards
Nadeem
SRX Services Gateway

Re: SRX320 has identity crisis and thinks it's an SRX300

‎06-26-2019 10:15 AM

nadeemm: Unfortunately I had already tried reloading the software but it didnt do much. The device still thinks it is an SRX300