SRX Services Gateway
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SRX3600 interface not found

01.26.12   |  
‎01-26-2012 02:27 AM

 Hi, anyone seen this on an SRX 3600 ? Interface not found for any of the ge-0/0/x interfaces. Can configure them but they don't  appear?

See the attached screen shot.

Thanks

Pete

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9 REPLIES
SRX Services Gateway

Re: SRX3600 interface not found

01.26.12   |  
‎01-26-2012 02:47 AM

Hi

 

The card is not detected. Please post the ouput of "show chassis fpc pic-status"

 

Kashif Rana
JNCIE-SEC, JNCIE-ENT, JNCIE-SP, JNCIS(FWV,SSL),JNCIA(IDP,AC,WX),BIG IP-F5-LTM, CCNP
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SRX Services Gateway

Re: SRX3600 interface not found

01.26.12   |  
‎01-26-2012 03:51 AM

Hi Kashif

 

Here is the output, it appears the card is there.

 

Slot 0   Present      SRX3k SFB 12GE
Slot 1   Present      SRX3k SPC
Slot 10  Present      SRX3k NPC

 

Pete

Highlighted
SRX Services Gateway

Re: SRX3600 interface not found

01.26.12   |  
‎01-26-2012 04:51 AM

Hi

 

These cards should be ONLINE instead of present. It could be the hardware problem. Did you try to reboot the box?

Kashif Rana
JNCIE-SEC, JNCIE-ENT, JNCIE-SP, JNCIS(FWV,SSL),JNCIA(IDP,AC,WX),BIG IP-F5-LTM, CCNP
----------------------------------------------------------------------------------------------------------------------------------------

If this post was helpful, please mark this post as an "Accepted Solution".Kudos are always appreciated!
SRX Services Gateway

Re: SRX3600 interface not found

01.26.12   |  
‎01-26-2012 04:55 AM

Kashif, I have rebooted the box, no change.

SRX Services Gateway

Re: SRX3600 interface not found

01.26.12   |  
‎01-26-2012 04:58 AM

Actually present means it is detected but either not supported by JUNOS version OR not in the right slot. What is the output of "show chassis fpc"

 

 

Kashif Rana
JNCIE-SEC, JNCIE-ENT, JNCIE-SP, JNCIS(FWV,SSL),JNCIA(IDP,AC,WX),BIG IP-F5-LTM, CCNP
----------------------------------------------------------------------------------------------------------------------------------------

If this post was helpful, please mark this post as an "Accepted Solution".Kudos are always appreciated!
SRX Services Gateway

Re: SRX3600 interface not found

01.26.12   |  
‎01-26-2012 05:03 AM

root@xx> show chassis fpc
                     Temp  CPU Utilization (%)   Memory    Utilization (%)
Slot State            (C)  Total  Interrupt      DRAM (MB) Heap     Buffer
  0  Present           38
  1  Present           27
  2  Empty
  3  Empty
  4  Empty
  5  Empty
  6  Empty
  7  Empty
  8  Empty
  9  Empty
 10  Present           27
 11  Empty
 12  Empty

 

SRX Services Gateway

Re: SRX3600 interface not found

01.26.12   |  
‎01-26-2012 05:03 AM

Kindly have a lookt at below link for SPC/NPC/IOC slot positions. If it is not working then try to change the slots for NPC and SPC

 

http://www.juniper.net/techpubs/en_US/release-independent/junos/topics/concept/chassis-services-gate...

Kashif Rana
JNCIE-SEC, JNCIE-ENT, JNCIE-SP, JNCIS(FWV,SSL),JNCIA(IDP,AC,WX),BIG IP-F5-LTM, CCNP
----------------------------------------------------------------------------------------------------------------------------------------

If this post was helpful, please mark this post as an "Accepted Solution".Kudos are always appreciated!
SRX Services Gateway

Re: SRX3600 interface not found

01.26.12   |  
‎01-26-2012 05:06 AM

Thanks for your help Kashif, will check it out.

 

Pete

SRX Services Gateway

Re: SRX3600 interface not found

01.27.12   |  
‎01-27-2012 04:00 AM

If you have this problem check the basics first. You need a minimum of two power supplies for the 3600 to run correctly. The chassis will start on one but the FPCs won't come online.

Thanks for your input Kashif.