SRX Services Gateway
Highlighted
SRX Services Gateway

UTM Blocks gmail

‎05-08-2012 05:54 AM

Hi all!

 

We have configured anti-spam and anti-virus utm protection for our mail server. After that we are unable to receive mail from gmail. In anti-virus and anti-spam logs we cannot see any logs related to gmail. If we put only anti-virus ror anti-spam active, the mails are still blocked. After disabling utm in security policy everything works fine.

 

I have attached utm and policy configurations.

 

Could you help me please?

 

Thank you in advance!

Attachments

7 REPLIES 7
Highlighted
SRX Services Gateway

Re: UTM Blocks gmail

‎05-10-2012 01:38 AM

Anyone? Smiley Sad

Highlighted
SRX Services Gateway

Re: UTM Blocks gmail

[ Edited ]
‎05-10-2012 08:41 AM

Sorry don't use the firewalls for my Anti-spam solution, I use another dedicated product. Wish I could help.

 

Open a ticket with JUNIPER.

Highlighted
SRX Services Gateway

Re: UTM Blocks gmail

‎11-21-2012 07:43 PM

Hi,

 

I think you have an error with your Blacklist/Whitelist configuration.

Check the custom-objects and the feature-profile section.

 

I wish you work.

 

 

 



_____________________
Michel Théroux
EMTI Solutions inc.

Attachments

Highlighted
SRX Services Gateway

Re: UTM Blocks gmail

‎07-01-2014 05:24 AM

Hi all, 

 

Have you found a solution to that issue. i'm currently facing the same one!

Please advise!!

 

Kind regards.

Abdellah HAMDAD
Senior Network Consultant
JNCIE-SP/ENT/SEC
JNCIP-DC
JNCSP-SP/ENT/SEC
JNCDS-WAN/DC/SEC
Highlighted
SRX Services Gateway

Re: UTM Blocks gmail

‎07-01-2014 07:57 AM

What about the secuirty policy logs?  Try logging on the permit and seeing what that says.

-------------------------------------------------------------------------------
Ben Boyd
Sr. Solutions Architect
Integration Partners (http://www.integrationpartners.com)
JNCIE-M, JNCIE-ENT, JNCIP-SEC, JNCIA-EX
Twitter - @ozark46
Highlighted
SRX Services Gateway

Re: UTM Blocks gmail

‎07-02-2014 07:31 PM

You can have a look at UTM stats, It should give you indicator of what is causing the block.

show security utm anti-virus statistics

 

Also try to change the default action to log and permit. This will tell you if there was other error like, engine not ready or server time-out...

regards,
Avd
JNCIE-SEC #320

Please Mark My Solution Accepted if you think it helped!
Highlighted
SRX Services Gateway

Re: UTM Blocks gmail

‎07-03-2014 01:11 AM

 

Hello ,


If the UTM module encounters TLS commands, such as STARTTLS, in the SMTP header, the session might hang and the e-mail is eventually timed out.


By default, certain e-mail clients, such as Gmail, have TLS options enabled; which causes such issues.

 

Solution:

 

One workaround for this issue is to create a white list for all emails that originate from a particular domain (for example, gmail.com), which are timing out.

 

However, it is possible that a lot of spam may originate from that domain; so, generally this is not a feasible option.

From Junos 11.4R6 and 12.1R5 onwards, support for TLS has been added to the UTM module.

 

If certain emails are being timed out, it is recommended that an upgrade to one of these versions or later be performed.

 

I would suggest to upgrade to the latest recommended Junos code (12.1X44-D35) and test the mail connectivity.

 

Regards
rparthi

 

Please Mark My Solution Accepted if it Helped, Kudos are Appreciated Too