SRX Services Gateway
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SRX Services Gateway

Unable to download latest firmware

‎08-02-2017 04:03 AM

I'm trying to download the latest firmware for my SRX345 and when i try to login to the portal as the juniper site suggests - it says my user does not have permissions.  The device is registered under the email address so i dont see why i'd be getting this issue.

4 REPLIES 4
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SRX Services Gateway

Re: Unable to download latest firmware

‎08-02-2017 07:14 AM

Hi, 

 

Easy! on the same page open a case with Juniper explaining that you are entitled to download the image and they will fix it for you. 

Abdellah HAMDAD
Senior Network Consultant
JNCIE-SP/ENT/SEC
JNCIP-DC
JNCSP-SP/ENT/SEC
JNCDS-WAN/DC/SEC
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SRX Services Gateway

Re: Unable to download latest firmware

‎09-29-2019 07:43 AM

I have 1xSRX220H and 1xEX2200 and  my account  does not allow me to download the current firmware.  Want to know why these firmware can't be download as a product owner , am I entitle to have the latest firmare for the product ?

SRX Services Gateway

Re: Unable to download latest firmware

‎09-29-2019 07:57 AM

Hi,

 

The right to download software is not linked to your product but to your account; if you feel you should have access please contact with Customer Care and they will help you with it: 

 

     https://support.juniper.net/support/requesting-support/

 

If you want to check the entitlement of your devices you could also use the following link:

 

     https://entitlementsearch.juniper.net/entitlementsearch/

 

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SRX Services Gateway

Re: Unable to download latest firmware

‎09-29-2019 08:38 AM

Hello theluxman,

 

Call the Juniper Customer Care and they can fix any accessibility issue in the system.

 

Thanks!

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