ScreenOS Firewalls (NOT SRX)
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ScreenOS Firewalls (NOT SRX)

Juniper SSG20 Access Problem ... Hang !! Help!

12.24.08   |  
‎12-24-2008 03:43 AM
Hi
 
I have SSG20 with latest firmware, daily I must unplug/plug the power ... why I can’t access it from web or from telnet in the intranet or internet !
 
I have one policy based vpn with another company branch.
 
Could be that the latest firmware bugged ?
4 REPLIES
ScreenOS Firewalls (NOT SRX)

Re: Juniper SSG20 Access Problem ... Hang !! Help!

[ Edited ]
12.24.08   |  
‎12-24-2008 03:45 AM

I forgot ...

 

The firewall works fine, but can not access it .. I can ping it, and surf the net also!

 

Firmware : 6.1.0r3.0

Message Edited by Marvix on 12-24-2008 04:05 AM
ScreenOS Firewalls (NOT SRX)

Re: Juniper SSG20 Access Problem ... Hang !! Help!

12.24.08   |  
‎12-24-2008 07:32 AM

Hi Marvix,

 

You can check with 'get socket' if there are old hanging socket connections from telnet/ssh/WebUI. Maybe you are running into an issue there.

 

You can best try ScreenOS 6.1r4 in stead of r3. According to the release notes for 6.1r4 the following issue was addressed:

 

281995 - In some scenarios, all access to the management, except through the console, might be lost.

 

Hope it helps.

 

Casper

ScreenOS Firewalls (NOT SRX)

Re: Juniper SSG20 Access Problem ... Hang !! Help!

12.24.08   |  
‎12-24-2008 09:10 PM

I see, befor few weeks we paid for this update !

Where can I see the releases dates by version ?

ScreenOS Firewalls (NOT SRX)

Re: Juniper SSG20 Access Problem ... Hang !! Help!

12.25.08   |  
‎12-25-2008 01:11 AM

Hi Marvix

 

we had meeted the same issue with our ISG, i advise you contact juniper's support and thy will help you to resolve your issue, the version 6.1r3 have somme multiple bug on some appliance. we have resolved our issue trougth patch.

 

Best Regard    

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