Service Provider Transformation
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Service Provider Transformation
Disruption is Here, but How Will You Cope?
Jun 23, 2016

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Disruption is happening across all industries. Innovation is accelerating faster now than at any other time in the history of mankind. This prompts the question: What will you disrupt and what will disrupt you?


An interesting case study to help understand the impact of these changes comes from the transportation industry and the environment in which we find Elon Musk’s Tesla and Hyperloop (stay with me, there are tremendous similarities between this and the telecom industry):


The Problem: Global warming is driving us to re-examine our standard modes of transportation.

Innovation: The invention of self-sustaining electric vehicles and, taken to the extreme, a new mode of transportation with the Hyperloop.

Vision and positive disruption: Hyperloop One was formed to explore Elon Musk’s concept of Hyperloop and is “reinventing transportation to eliminate barriers of time and distance by using Hyperloop transport to move cargo and passengers immediately, safely, efficiently, and sustainably.”


Elon Musk, CEO of Tesla and SpaceX, has already brought us cars that can drive 290 miles on a single charge. The Hyperloop concept has the potential to develop the fastest, cleanest and safest method to travel from point A to point B. Maybe the question here is instead “With vision, what can’t we disrupt?”


So what does this mean for the telecom industry?     

Communication Service Providers (CSPs) have a unique opportunity – they’ve been offering telecom and managed services for years, but new technologies are allowing them to expand their horizons. Given their history of being on the forefront of technology, CSPs have a distinct competitive advantage to create positive disruption.


The Problem: Service delivery today is slow and rigid, and operations are complex. As a result, costs for CSPs are misaligned to revenue.

Innovation: SDN and NFV provide previously untapped automation and agility, creating an opportunity for CSPs to deliver new capabilities for their customers.

Vision and positive disruption: Well-respected industry veteran John Donovan, chief strategy officer at AT&T, has stated that AT&T plans to virtualize 75 percent of its network by 2020.


AT&T is executing towards this vision every day, as demonstrated by their SDN/NFV projects such as AT&T Integrated Cloud and AT&T Network on Demand. The products will transform the cloud and the delivery of enterprise services forever.


But wait…there’s more!

To help guide our customers through the SDN and NFV evolution, Juniper Networks spearheaded a new report to examine the changes happening across all industries, enabling us to examine the factors that allow companies to not only survive, but thrive during this disruption.


We polled over 2,700 business and technical decision makers across multiple market segments on their observations during this transformative journey. The report shows:

  1. While respondents across every industry know that disruption is coming, service providers aren’t prepared. 80% of IT decision makers at service provider organizations surveyed agreed that it would be “somewhat” or “very” likely that their company’s IT infrastructure would be an obstacle to accelerating a new product or service – the highest of any industry.
  2. There’s a growing skills gap that starts at the highest levels. Service providers were more likely than any industry to say that they think their company would perform better if their C-Suite were more tech-savvy.
  3. Automation provides a way for companies to stay ahead of the curve. And the good news is that service providers are leveraging these technologies – service provider organizations were more likely than any other industry in the survey to have adopted SDN or NFV in some capacity.

Juniper has been preparing for years to help service providers capture this new opportunity. We identified the problem, developed innovative products and solutions and set a vision to transform networking. We’re proud to partner with our customers to deliver on these positive industry disruptions. 


Download our new thought leadership report or visit the Big NFV Idea page to learn more.