Managed Security Services Provider Drives Sales with Amazing Customer Experience
Jul 11, 2016
Editor’s note: This is a guest blog post by Andrew Hill, COO of OneConfig, a Juniper Networks Technology Alliance Partner based in Sydney, Australia and Cape Town, South Africa.
As businesses face ever-increasing cyberthreats, it becomes harder for them to deal with targeted assaults on their infrastructure. To minimize their business risks, they need more sophisticated software and equipment, plus the skilled resources to operate them. As a result, companies are turning in increasing numbers to Managed Security Service Providers (MSSPs) who have the know-how and solutions that offer them protection and peace of mind.
In Australia, the market leader in telecommunications, Telstra, delivers a range of managed services. Telstra recently developed a number of next-generation firewall offerings, including one based on the Juniper Networks® SRX Series Services Gateways with AppSecure capabilities. With Juniper’s quality hardware, high performance, and advanced features such as intrusion detection and prevention (IDP), AppTrack, and unified threat management (UTM), managed services that deliver SRX Series capabilities provide attractive solutions to customers.
How to demonstrate SRX Series value in real time?
Telstra’s product manager was looking for a way to add value to customers by giving them deep insights into the benefits that the SRX Series services were providing on an ongoing basis.
To meet this challenge, Telstra incorporated OneConfig’s Customer Portal as a default addition to the offering. OneConfig is a cloud-based management and reporting solution for devices running Juniper Networks Junos® operating system. As Telstra deploys each new SRX Series service, the customer is given a login to the OneConfig portal. There they are able to view, in real time, their device and see details including security policies, zones, Network Address Translation (NAT), interfaces, performance graphs, configuration audit, and much more.
Their read-only accounts limit them from making any configuration changes, but allow them to share access with the Telstra engineers. Importantly, customers don’t need Junos OS skills to use the intuitive OneConfig portal.
The key feature OneConfig delivers for Telstra—in addition to real-time visibility—is detailed AppSecure reports. Customers are e-mailed a monthly report from OneConfig, and they can also login and generate on-demand reports at any time. These reports give them deep visibility into their applications, Web filtering, and intrusion prevention and detection.
Now customers can see first-hand the ongoing benefits that they are experiencing from their SRX Series services and the Telstra Managed Security team. This visibility provides Telstra with powerful proof-points of value, greatly enhancing the overall customer experience. It helps differentiate Telstra’s managed security services from other MSSPs—and also helps Juniper capabilities stand out from other security vendor offerings.