Training, Certification, and Career Topics
Training, Certification, and Career Topics

Juniper: Please help with sorting out duplicate Prometric accounts

‎08-16-2012 05:05 AM

I took JNCIS-ENT during the Juniper Summit in Orlando. That's a Prometric "Prime" test. Because I didn't have my Prometric password, the Proctor asked me to create a new account. Since then, I've been trying to get Prometric to reconcile the two accounts, with no success. The "regular" Prometric helpdesk can find my main account, but not the new account that JNCIS-ENT is on. The "Prime" Prometric helpdesk can find the new account that JNCIS-ENT is on, but not the main account. The "regular" helpdesk asks me to resolve this with "Prime", the "Prime" helpdesk has now gone dark on me.

 

In a nutshell: Help. Give me a person within Juniper to contact who can guide Prometric to resolution. So I can stop obsessing about this and get back to training for JNCIP-SEC.

 

Thorsten

 

1 REPLY 1
Training, Certification, and Career Topics

Re: Juniper: Please help with sorting out duplicate Prometric accounts

‎08-17-2012 03:29 AM

Sorry for the problems with this.  We can very easily combine your accts.  Please contact certification-info@juniper.net and they can help.

 

Good Luck with JNCIP!!!

 

Regards,

Liz Burns
Director, Education Services
Certification and Marketing Programs

Kudos are always appreciated!