Wireless LAN
Wireless LAN

New to Juniper (Forgive me!)

‎10-04-2019 07:37 AM

Hi Guys,

i am very new to juniper so please forgive any naivity you may see in my questions below.

I have just purchased a brand new WLC880R controller and also 16 brand new WLA322-WW.

Firstly, it appears the controller has been sat around and has a very old firmware 7.5.1.6.0, how can get hold of the latest version of the firmware, i believe i need this as when i start adding the WLA it doesnt list the WLA322 so i guess the newer firmware will update this?

i have attempted to download this but run into a error saying i am not entitled to it. 

 

To be honest we bought this from a IT Supplier for a hospital for guess network access and this appeared to fit the bill! But not come across a brand in which downloads are so thoroughly locked down.

 

 

 

4 REPLIES 4
Wireless LAN

Re: New to Juniper (Forgive me!)

‎10-04-2019 01:27 PM

Hi saveyard!

 

 Entitlement issues can be fixed by Juniper Ccare team at 888-314-5822. It is possible your account was not properly set or is missing some rights.

Wireless LAN

Re: New to Juniper (Forgive me!)

‎10-06-2019 05:48 AM

When you select the download and are redirected to the denied access page click on the link on this page that redirects to the support portal.

 

On the support portal choose to create a new issue

Select Admin Request as the issue type

Name the issue download request

in the details provide the downloads you want access to and your device serial number and purchase information.

 

You will get a notification once the download access is unlocked for your account.

 

Steve Puluka BSEET - Juniper Ambassador
IP Architect - DQE Communications Pittsburgh, PA (Metro Ethernet & ISP)
http://puluka.com/home
Wireless LAN

Re: New to Juniper (Forgive me!)

‎10-08-2019 03:59 AM

Hi there,

all i get is access is denied when i try to do anything, such as create a new support request, it says for customers only!

 

I have to say i thought HPE Aruba was fickle but nothing beats this! :-)

 

I cannot believe it has to be this hard to get a firmware surely?

Wireless LAN

Re: New to Juniper (Forgive me!)

‎10-08-2019 05:19 PM

Sounds like you don't have an account setup yet.  In that case you need to start here.

 

https://userregistration.juniper.net/entitlement/setupAccountInfo.do

 

This will gather your company, equipment and personal information to create the Juniper account.  Once the account is setup you will be able to access the support portal to create the admin service ticket requesting download access.

 

Steve Puluka BSEET - Juniper Ambassador
IP Architect - DQE Communications Pittsburgh, PA (Metro Ethernet & ISP)
http://puluka.com/home